Responsible Gaming

Responsible gaming at highflyer.casino reflects our commitment to promote a conscious and informed approach to gambling as a form of entertainment. The principle encourages players to engage responsibly, keeping gaming fun and avoiding harm. highflyer.casino supports every player by providing tools, guidance, and professional assistance to ensure that gambling remains a safe and enjoyable activity.

Risk Awareness

Recognizing the signs of potential gambling addiction is essential for maintaining control and preventing harm. Common indicators include frequent betting beyond planned sessions, persistent thoughts about gambling outside gaming times, increased betting amounts to chase losses, and neglecting personal or professional obligations due to gambling.

Self-Assessment Test

• Do you often find yourself thinking about gambling when you are not playing? Reflect honestly on how much mental space gambling occupies in your day.
• Have you tried to stop or reduce your gambling but found it difficult? Identifying control challenges can be an early warning sign.
• Do you gamble to escape feelings of stress, anxiety or boredom? Using gambling as a coping mechanism can signal increased risk.
• Have you chased losses by betting more money to recover previous losses? This behavior often leads to financial harm.
• Has gambling affected your relationships, work, or daily responsibilities? Observe if gambling has negative social or personal impacts.

If you answered "yes" to one or more questions, consider using available support and control tools or seeking professional assistance.

Limits & Tools

highflyer.casino offers several personal account tools to empower responsible gambling management, designed in compliance with Canadian regulatory requirements, notably those under Ontario's AGCO license.

Deposit Limits

• Access Limits: Navigate to the "Responsible Gaming" section within your personal account dashboard.
• Available Limits: Choose from daily, weekly, or monthly deposit limits to regulate your spending.
• Input Values: Specify exact numerical limits according to your comfort level; these will cap the maximum deposit amounts during the chosen period.
• Effectiveness: Once set, limits become binding and immediate, helping to control potential overspending.

Session Time Limits and Breaks ("Time-Out")

• Session Timers: Enable a session duration limit to receive notifications or automatic logout after a preset time.
• Time-Out Feature: Temporarily suspend your account for 24 to 72 hours upon request, accessible in the same Responsible Gaming section.
• Activation: Initiate a Time-Out pause easily via account settings; during this period, all account activity including deposits and play are suspended.

These tools promote safer play habits and help maintain a healthy gaming balance.

Self-Exclusion

highflyer.casino supports players seeking to temporarily or permanently limit access for their well-being, consistent with Ontario regulatory standards.

1. Locate Self-Exclusion: Access the "Self-Exclusion" subsection in your personal account menu under Responsible Gaming.
2. Choose Period: Options range from a minimum of 6 months up to a permanent exclusion (lifetime).
3. Confirm Decision: Confirm your choice acknowledging that during exclusion you will not be able to log into your account or place bets.
4. Financial Balance: Withdrawal of any remaining funds will comply with highflyer.casino's terms and withdrawal policies, ensuring timely processing consistent with compliance obligations.
5. Post-Exclusion: During self-exclusion, account access is blocked and cannot be reinstated until the chosen period expires or, for permanent cases, upon formal request reviewed by support.
6. Support Contact: Dedicated responsible gaming support staff are available to assist at responsiblegaming@highflyer.casino (see Contact & Feedback section).

Regional Compliance Note: In accordance with Canadian regulations, specifically Ontario's AGCO requirements, self-exclusion is mandatory for operators and must be enforced without exceptions during the selected period to protect player welfare.

Support Resources

To assist players requiring professional help with gambling-related difficulties, highflyer.casino provides information and links to recognized support organizations operating in Canada and internationally.

• GAMCARE: Provides confidential counseling and advice via phone and online, focusing on problem gambling prevention and recovery. Website: https://www.gamcare.org.uk/
• Gamblers Anonymous: Peer support groups offering twelve-step programs to overcome gambling addiction. Canadian groups accessible across provinces. Website: https://www.gacanada.ca/
• Problem Gambling Helpline Ontario: A free, province-wide helpline offering 24/7 support, referrals, and access to treatment. Phone: 1-888-230-3505
• Canadian Centre on Substance Use and Addiction: Offers resources and research on gambling disorders with contact details for treatment centers. Website: https://www.ccsa.ca/
• European Gaming and Betting Association (EGBA): Provides informational materials on responsible gaming practices applicable globally. Website: https://www.egba.eu/

Help for Family

Family members play a vital role in supporting individuals struggling with gambling. Effective communication and active support can facilitate recovery efforts.

• Engaging Conversations: Approach discussions with empathy and without confrontation; express concern rather than blame.
• Encourage Support: Suggest seeking professional help such as psychotherapists specializing in addiction or joining support groups.
• Family Support Groups: Links to online forums and chat groups provide safe spaces for relatives to share experiences and advice:
• Gam-Anon Canada - support for families of gamblers: https://gam-anon.ca/
• Ontario Problem Gambling Family Support Network - offers resources and counseling referrals.
• Next Steps: Contact local hotlines listed in Support Resources section to obtain tailored guidance and professional interventions.

Operator's Commitment

highflyer.casino implements internal responsible gaming risk-check procedures designed to detect and mitigate potential gambling-related harm, consistent with Ontario's AGCO regulatory obligations and best industry standards.

1. Behavior Analysis: Automated monitoring systems track betting patterns, frequency, and unusual behaviors such as rapid loss-chasing or extended play sessions.
2. Warning Messages: When risky behavior is detected, players receive timely notifications advising them to consider limits or take breaks.
3. Proactive Support Contact: In cases where risk is significant and persistent, highflyer.casino's responsible gaming team may contact the player directly via secure communication channels to offer assistance and discuss available support tools.
4. Data Privacy & Security: All monitoring complies with Canadian privacy laws and is conducted confidentially to respect player rights.
5. Player Empowerment: Emphasis remains on voluntary engagement; no coercive actions outside regulatory mandates occur.

Regional Compliance Note: These measures ensure highflyer.casino meets the enhanced consumer protection framework required under the AGCO license and Canadian provincial legislation.

Updates

highflyer.casino is committed to transparency regarding responsible gaming policies. Players will be notified of any updates or changes to this Responsible Gaming page or related procedures through the following channels:

• Email Notifications: Registered players receive direct communication outlining significant updates.
• Website Banners: Prominent banners on https://highflyer.casino inform users of policy changes.
• Support Announcements: Relevant changes are also communicated by the responsible gaming support team when necessary.

Last updated: June 2025

Contact & Feedback

For direct support, questions, or feedback concerning responsible gaming issues at highflyer.casino, please use the following contact methods:

• Email: responsiblegaming@highflyer.casino - For inquiries and support related to responsible gambling, self-exclusion, and limits.
• Phone: Currently not specified; please use email or website contact form.
• Feedback Form: Available within your personal account under the "Responsible Gaming" tab to request support or submit concerns confidentially.

Note: highflyer.casino values all player feedback as part of continuous improvement of responsible gaming services.