Privacy Policy

This Privacy Policy explains how highflyercasino ("we," "us," or "our") collects, uses, discloses, and protects the personal data of individuals who access or use our website highflyer.casino, and avail themselves of our online casino services. This policy applies to all players, visitors, and users of highflyer.casino. It outlines your rights and our obligations under applicable laws of Canada, including provincial legislation in Ontario, and industry standards. This Privacy Policy is effective as of June 2025.

Who We Are

highflyercasino is operated under the parent company Ellipse Entertainment. We hold gaming licenses issued by the Alcohol and Gaming Commission of Ontario (AGCO) for operations within Ontario, Canada, and the Alderley Commission for global activities. Our operations comply fully with the regulatory frameworks and licensing requirements in these jurisdictions.

Licenses:

AGCO/iGaming Ontario License: Ontario operations, valid through 2025, issued by the Alcohol and Gaming Commission of Ontario (AGCO).
Alderley Commission License: Global operations, valid through 2025, issued by the Alderley Commission.

We also maintain industry-standard certifications, including RNG Certification by iTechLabs, ensuring fairness and transparency.

Legal Address and Contact Details:

Legal and headquarters address: Not specifically disclosed.
Official website: https://highflyer.casino
Parent Company: Ellipse Entertainment.

Data Protection Contact: For any data protection inquiries, you may contact our Data Protection Officer (DPO) via our official website's contact channels. Detailed contact information is available at highflyer.casino/contact.html.

What Personal Data We Collect

highflyercasino collects various categories of personal data necessary to provide and improve our services, ensure compliance with legal requirements, and deliver a safe gaming environment. These categories include:

Personal Data: Full name, email address, telephone number, date of birth, and any identification documents provided during account registration or KYC (Know Your Customer) processes.
Technical Data: IP address, device information, browser type and version, operating system, and system logs automatically collected during your interactions with our platform.
Payment Data: Details related to deposits, withdrawals, and transactions made through payment service providers, including card information and banking details.
Behavioral Data: Information related to your betting history, gameplay activities, clicks, navigation patterns, and preferences on the website.
Cookies and Similar Technologies: Cookies, web beacons, and other tracking technologies used to enhance browsing experience, remember preferences, and support analytics and advertising functions.

Legal Basis for Processing

highflyercasino processes your personal data on the following lawful grounds:

User Consent: When you provide explicit consent for specific purposes such as marketing communications or newsletter subscriptions.
Contractual Necessity: To perform obligations under the contract for the casino services you request, including account management, payout processing, and customer support.
Legitimate Interests: For anti-fraud measures, business analytics, improving the quality of service, and maintaining platform security, provided these interests do not override your fundamental rights and freedoms.
Legal Obligations: To comply with applicable legislation related to KYC, anti-money laundering (AML), taxation, and reporting requirements imposed by regulatory authorities.

Purpose of Processing

Your personal data is processed for the following purposes:

Providing, operating, and maintaining the online casino services on highflyer.casino.
Verifying user identity as part of compliance with KYC, AML, and other legal obligations.
Improving and personalizing your experience on our platform based on usage and behavioral data.
Conducting marketing communications, newsletters, and promotional mailings where you have given consent.
Performing analytics and business intelligence to optimize service delivery and platform functionality.
Preventing and detecting fraud, unauthorized access, and other unlawful activities on our platform.

Disclosure & Sharing

highflyercasino may disclose your personal data in the following circumstances and to these categories of recipients:

Payment Partners: To facilitate deposits, withdrawals, and payment processing securely and comply with financial regulations.
Service Providers: Third-party companies who provide technical, administrative, or customer support services, including data hosting and security.
Regulators and Law Enforcement: When required by law, regulation, or valid legal request such as audits, investigations, or compliance checks.
Affiliates: Related entities within the Ellipse Entertainment corporate group for business management and regulatory compliance.
Advertising Networks and Partners: To deliver targeted marketing campaigns and advertisements, only where you have provided explicit consent.

International Transfers

Your personal data may be transferred to, or accessed by, entities located outside Canada, including jurisdictions covered by our Alderley Commission license and other international partners. When such transfers occur, highflyercasino ensures appropriate safeguards are implemented to protect your data, such as:

Execution of Standard Contractual Clauses (SCCs) authorized by applicable data protection authorities.
Adhering to recognized international data protection frameworks and industry best practices.

These measures ensure that all international transfers comply with Canadian privacy laws and guarantee an equivalent level of protection for your personal data.

Data Retention

highflyercasino retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, regulatory, and contractual requirements. Specifically:

Personal Data: Retained for no longer than five (5) years following account closure or the end of processing purposes.
Technical and Behavioral Data: Stored for periods aligned with operational, security, and analytical needs, but generally not exceeding five (5) years.
Payment and Transaction Data: Maintained as required by financial regulations, typically up to five (5) years.

Upon expiration of the retention period, or upon your valid request subject to applicable legal exceptions, your data will be securely deleted or anonymized.

Your Rights

You have the following rights with respect to your personal data held by highflyercasino:

Access: Request confirmation of whether we process your personal data and obtain a copy.
Rectification: Request correction of inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data where applicable, subject to legal retention obligations.
Restriction of Processing: Request limitation of data processing under certain circumstances.
Objection: Object to processing based on legitimate interests or direct marketing.
Data Portability: Request transfer of your personal data to another service provider where technically feasible.
Withdrawal of Consent: Withdraw any consent you have provided to marketing activities at any time without affecting the lawfulness of prior processing.

To exercise these rights, please contact our Data Protection Officer through the contact details provided on our website. We will respond to your requests in accordance with applicable laws.

Cookies & Tracking Technologies

highflyercasino uses cookies and similar tracking technologies to improve your user experience and analyze site usage. These include:

Session Cookies: Temporary cookies that expire when you close your browser. They enable essential functionalities such as secure login and session management.
Persistent Cookies: Remain on your device for a set period to remember your preferences and settings for future visits.
Third-Party Cookies: Set by third-party service providers, such as analytics and advertising partners, used for tracking and marketing purposes, with your consent.

You can manage or disable cookies by adjusting your browser settings or by using the cookie management tools available within our platform. Disabling cookies may affect certain functionalities and user experience on the site.

Data Security

highflyercasino implements comprehensive technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to:

Use of Secure Socket Layer (SSL) encryption for all data transmissions.
Encryption of sensitive data stored within our systems.
Strict access controls with authentication protocols restricted only to authorized personnel.
Regular security audits and vulnerability assessments to identify and mitigate risks.
Staff training and awareness programs to ensure compliance with data protection best practices.

Complaints & Contacts

If you have questions, concerns, or wish to file a complaint regarding the processing of your personal data, please contact our Data Protection Officer (DPO) through the official communication channels provided on highflyer.casino/contact.html.

We take all complaints seriously and will investigate and respond promptly in accordance with applicable laws. If you remain unsatisfied with our response, you have the right to submit a complaint to the relevant Canadian data protection authority, such as the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Ontario.

Updates

highflyercasino reserves the right to update this Privacy Policy as necessary to reflect changes in legal requirements, regulatory guidance, or operational practices. Significant updates will be communicated to you via prominent notices on our website or through direct communications where appropriate.

The date of the last revision is June 2025. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.